Refund and Returns Policy
Last Updated: 02/01/2026
Thank you for shopping at Kate by the Sea. We want you to enjoy your reading experience and feel confident in your purchase. This Refund & Returns Policy explains when refunds may be granted and how we handle digital product issues.
1. Digital Products Only
All products sold on Kate by the Sea are digital ebooks.
No physical products are shipped and therefore no physical returns are accepted.
2. All Sales Are Final
Because ebooks are digital and instantly accessible, all sales are final.
Once a purchase is completed, we cannot cancel or reverse the order.
3. Refund Eligibility (Exceptions)
We will gladly review a refund request if:
- You received a duplicate charge or duplicate order
- The ebook file is corrupted, defective, or cannot be accessed after troubleshooting
- A technical error occurred on our end that prevented you from receiving your product
Refunds are not agreed for:
- Change of mind
- Purchasing the wrong item
- Not reading product descriptions
- Dislike of writing style or content
- Failure to download within a reasonable time if the files were made available
4. Delivery Issues
After purchase, ebooks are delivered via:
- Instant download link, and/or
- Email to the address provided at checkout
If you did not receive your ebook:
1️⃣ Check your spam/junk folder
2️⃣ Confirm your email address was entered correctly
3️⃣ Contact us with your order details
5. How to Request Help
If you believe you require assistance accessing your ebook, please contact us within 7 days of purchase.
📧 Email: katevivamus @ gmail.com
Include:
- Your full name
- Order number
- Date of purchase
- Description of the issue
We will review your request and respond as quickly as possible.
6. No Warranty
All digital products are provided “as is” without any guarantees or warranties.
7. Changes to This Policy
We may update this Policy at any time. Continued use of the site means you accept any updates.
8. Contact Us
If you have any questions about this policy, please contact:
📧 Email: katevivamus @ gmail.com
🌐 Website: Kate by the Sea